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Help & Frequently Asked Questions

I have a question about your website & services
This is my first visit to your website. How do I find what I'm looking for?
I'm not seeing what I need. Can you help?
I have a question about your frames & accessories
What components and material are used in making a picture frame?
Is the frame color that I see online the true and actual color?
Do you offer custom frame sizes?
What do I do with this hanging hardware I received with my picture frame?
What is the difference between glass and acrylic?
How should I clean my acrylic facing?
What exactly is a rabbet?
My frame arrived, but I can't see through the facing that's on it! Why is it blue?
I want matting around my print, but I'm not sure how to correctly measure everything.
Can you clear this up for me?
How do I figure out the correct frame size to purchase?
I would like to stand my picture frame up on a table top. Do you sell easels?
Do you offer frame or mat board samples for color and texture matching?
I have a question about placing an order
Do I have to order online and have my items shipped?
Do you offer any quantity discounts?
What forms of payment do you accept?
Do you accept debit cards?
I have a question about pricing & billing
Do I have to pay sales tax?
I have a question about my charges. Do I have access to past orders?
I need a copy of my invoice. How do I get one?
I have a question about my order status
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived. Can you help?
An item is missing from my shipment. What do I do now?
My frame is missing the hanging hardware. Now what?
I have a question about shipping & returns
What is your return policy?
How soon can I expect to receive my order?
Do you ship to Canada?
I have a question about my account
How do I edit my account information?
I forgot my password. Help!

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