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|Help & Frequently Asked Questions
I have a question about your website & services
This is my first visit to your website. How do I find what I'm looking for?
Welcome to our site! We're glad you found us and decided to browse our selection.
Our site navigation is located at the top of the page and divided into several categories. Available options include color, style, material. etc. You can also use our product search field located in the upper-right corner of the site, next to the site navigation.
Each frame is available in over 500 different sizes, found in the drop-down menu the right of the product photo.
I'm not seeing what I need. Can you help?
You bet! If the product descriptions leave you scratching your head, just pick up the phone and give us a call. Our on-line listings are just a sampling of what we have to offer. We can create frames of almost any size, with a wide variety of matting color options, as well as other products and services. We are only a phone call away and we are happy to help.
TOLL FREE: 1-877-875-6641
I have a question about your frames & accessories
What components and material are used in making a picture frame?
A lot goes into the make-up of a complete picture frame. Sometimes it can be overwhelming trying understand all the industry terms. So we will attempt to describe in greater detail, some of the materials that we use. This will give you a better understanding of what exactly it is that you are buying. We want you to be excited because you KNOW what you are getting…a quality product from us!
Is the frame color that I see online the true and actual color?
We all view websites through a wide variety of computer screens. Variety usually translates to different image quality, color hues and saturations. We have paid special attention to our images so that the majority of our viewers see the frame as it looks.
While we hesitate to place a guarantee on frame color, we are confident in the images that we have produced. We should note that real wood frames will differ slightly based on the length of moulding used to create the frame. Wood grain, knots, and other characteristics of real wood tend to show the greatest variation in color. You might also notice subtle variations in the stain based on application methods.
Do you offer custom frame sizes?
We can produce just about any frame size possible. Review any of our frame listings and you will find that most frames have roughly 500 stock and custom size options to choose from. If you don't see the frame size you are looking for just contact us to see if we can meet your needs.
TOLL FREE: 1-877-875-6641
What do I do with this hanging hardware I received with my picture frame?
While smaller frame sizes come with attached tab hangers, our larger frames do involve some assembly. Visit our framing tips page and we'll walk you through the hanging hardware installation process.
What is the difference between glass and acrylic?
Good question. Both are used as facing options in our frames to protect and display your artwork. Glass is a tried and true material used in picture frames. It provides crystal clear coverage with little glare. The only downside of glass is that it can sometimes break during shipment when used in frames 12” x 18” and larger. To get around this issue, we offer a durable alternative in acrylic facing.
Acrylic offers the same great coverage and crystal clear protection as glass. But yet it weighs less than glass and is flexible, making it a great choice in larger frames.
How should I clean my acrylic facing?
Cleaning glass is one thing, but when it comes to cleaning acrylic one should use extra care. Acrylic is comprised of plastic materials. You should NOT clean acrylic with standard glass cleaner and paper towels. These products run the risk of clouding or scratching your clear surface. Instead, use one of many special plexiglass cleaning products on the market along with a clean, soft cotton cloth. This should keep your facing dust and fingerprint free, while preserving clarity.
What exactly is a rabbet?
There are rabbits, and there are rabbets. The rabbet in question is the area within a picture frame moulding in which your artwork fits. Visit our framing tips page for a better understanding of what we are talking about.
My frame arrived, but I can't see through the facing that's on it! Why is it blue?
What you're looking at is a protective covering on the acrylic. All you have to do is peel away the covering to reveal the crystal clear acrylic. Although the protective film is fairly clear, you will definitely want to peel it off before hanging your frame on the wall.
I want matting around my print, but I'm not sure how to correctly measure everything.
CRAIG FRAMES, INC.
140 Industrial Parkway
Ithaca, MI 48847