Shipping & Returns


GROUND SHIPPING

Orders totaling $50 or more receive free Ground shipping within the 48 contiguous states (Discount applied in cart). Most orders ship within two business days and generally arrive 2-5 business days from the day of shipment. Transit times are not guaranteed. Delivery timelines may vary depending on various environmental factors and carrier delays. 

EXPEDITED SHIPPING

In addition to Ground shipping, we offer expedited shipping (UPS Next Day, Second Day, and Three Day Select). All expedited orders ship the next business day. Shipping rates vary based on service level selected, package size, and weight. Craig Frames does not assume responsibility for delivery exceptions of any kind.

ALASKA, HAWAII, AND CANADA

Orders to Alaska, Hawaii, and Canada are shipped via standard Ground service only. Orders to these locations not providing a valid street address (e.g. PO Boxes), will be cancelled. Transit times of 7-14 days can be expected. Shipping rates vary by package size and weight.

RETURNS

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.